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Epson

TM-m30II-SL

User's Manual

Epson

TM-m30II-SL

User's Manual

Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Part Names

FrontBottomConnectors

Setup of the Tablet

Tablets that Can be Mounted to the PrinterFront tabletRear displayPreparation for SetupMounting the Front TabletConnecting Peripheral DevicesConnecting the AC CableAttaching the Lock Lever CoverReplacing the Tablet Table

Setup of the Printer

Placing the PrinterChanging the Paper WidthConnecting Peripheral DevicesUsing the Power Switch CoverConnecting Smart Devices

Basic Operations

Turning the Power On/OffInstalling or Replacing the Roll PaperHow to Hold the PrinterTransporting the Printer

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

Meanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper JamsWhen Sending for Repair

Using the Optional Products

OT-DM30SL (Customer Display)OT-WH30SL (Wall Hanging Bracket Set)

Appendix

SpecificationsOptional KitsRestriction of UseCAUTIONSTrademarks

Top > Part Names > Connectors

Connectors

A: Printer models without a microSD card slot

B: Printer models with a microSD card slot

1

USB connector (USB-A - Device Charging)

Color of the USB connector: white

Connects a USB cable of a tablet. Enables communication with the tablet while charging the tablet.

No power is supplied to the connected tablet if the printer is turned off.

2,3,4

USB connector (Type-A)

Color of the USB connector: black

Connects a USB cable of a peripheral device such as a wireless LAN unit, customer display, or handheld scanner.

No power is supplied to the connected device if the printer is turned off.

5

USB connector (Type-B)

Connects the USB cable for connecting to computers.

6

Power supply connector

Connects the DC cable for the AC adapter.

7

Ethernet connector

Connects the 10BASE-T/100BASE-TX LAN cable.

8

microSD card slot

For a special purpose and cannot be used for daily use. For more details, contact qualified service personnel.

9

Drawer kick connector

Connects the modular cable for the cash drawer.

10

Status sheet button

Use this button to print a status sheet on interfaces or initialize the settings on interfaces.
For instructions on how to use the status sheet button, see the Technical Reference Guide.

Note:

About the USB connector (USB-A - Device Charging, The white USB connector)

  • Use a genuine USB cable for your tablet, smart phone, or your USB device.

  • Depending on the charging function of your device, it may be impossible to charge the device through the printer.

  • To set an optimum current value for charging the connected device, it may take several seconds before charging starts. Charging may stop temporarily immediately after the device is connected.

  • If a device that requires current that exceeds the rated current of the USB connector (USB-A - Device Charging) is connected, charging is stopped.

  • Depending on the settings or usage conditions of the device, it may not be fully charged. To fully charge the device, darken its screen or take such other measures to reduce power consumption.

  • Seiko Epson Corporation assumes no responsibility for economic damages or problems arising from failure of charging the connected device due to a failure or malfunction of the product.

  • When a tablet computer is connected to the USB-A - Device Charging connector, the Bluetooth function of the printer is disabled. To charge the device keeping it connected via Bluetooth, change the Interface selection setting to "Bluetooth only". For more details, see the Technical Reference Guide. However, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

  • When connecting an Android device to the USB-A – Device Charging connector for data communication, make sure that the device satisfies the following requirements.
    Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later
    However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

  • If the printer is connected to a wired network, an iOS tablet connected to the printer via the USB connector can access the network through the Lightning to USB cable. For more details, see "Network Tethering" section of Technical Reference Guide.

Troubleshoot
Troubleshooting

Before Using the Printer

Important Safety InformationProduct Information PageChecking Items Included with the Printer

Part Names

FrontBottomConnectors

Setup of the Tablet

Tablets that Can be Mounted to the PrinterFront tabletRear displayPreparation for SetupMounting the Front TabletConnecting Peripheral DevicesConnecting the AC CableAttaching the Lock Lever CoverReplacing the Tablet Table

Setup of the Printer

Placing the PrinterChanging the Paper WidthConnecting Peripheral DevicesUsing the Power Switch CoverConnecting Smart Devices

Basic Operations

Turning the Power On/OffInstalling or Replacing the Roll PaperHow to Hold the PrinterTransporting the Printer

Cleaning

Cleaning the Printer CaseCleaning the Thermal Head and the Platen Roller

Troubleshooting

Meanings of LED IndicationsPrintout is FaintCannot PrintWhen the Roll Paper JamsWhen Sending for Repair

Using the Optional Products

OT-DM30SL (Customer Display)OT-WH30SL (Wall Hanging Bracket Set)

Appendix

SpecificationsOptional KitsRestriction of UseCAUTIONSTrademarks

Top > Part Names > Connectors

Connectors

A: Printer models without a microSD card slot

B: Printer models with a microSD card slot

1

USB connector (USB-A - Device Charging)

Color of the USB connector: white

Connects a USB cable of a tablet. Enables communication with the tablet while charging the tablet.

No power is supplied to the connected tablet if the printer is turned off.

2,3,4

USB connector (Type-A)

Color of the USB connector: black

Connects a USB cable of a peripheral device such as a wireless LAN unit, customer display, or handheld scanner.

No power is supplied to the connected device if the printer is turned off.

5

USB connector (Type-B)

Connects the USB cable for connecting to computers.

6

Power supply connector

Connects the DC cable for the AC adapter.

7

Ethernet connector

Connects the 10BASE-T/100BASE-TX LAN cable.

8

microSD card slot

For a special purpose and cannot be used for daily use. For more details, contact qualified service personnel.

9

Drawer kick connector

Connects the modular cable for the cash drawer.

10

Status sheet button

Use this button to print a status sheet on interfaces or initialize the settings on interfaces.
For instructions on how to use the status sheet button, see the Technical Reference Guide.

Note:

About the USB connector (USB-A - Device Charging, The white USB connector)

  • Use a genuine USB cable for your tablet, smart phone, or your USB device.

  • Depending on the charging function of your device, it may be impossible to charge the device through the printer.

  • To set an optimum current value for charging the connected device, it may take several seconds before charging starts. Charging may stop temporarily immediately after the device is connected.

  • If a device that requires current that exceeds the rated current of the USB connector (USB-A - Device Charging) is connected, charging is stopped.

  • Depending on the settings or usage conditions of the device, it may not be fully charged. To fully charge the device, darken its screen or take such other measures to reduce power consumption.

  • Seiko Epson Corporation assumes no responsibility for economic damages or problems arising from failure of charging the connected device due to a failure or malfunction of the product.

  • When a tablet computer is connected to the USB-A - Device Charging connector, the Bluetooth function of the printer is disabled. To charge the device keeping it connected via Bluetooth, change the Interface selection setting to "Bluetooth only". For more details, see the Technical Reference Guide. However, if you do so, the maximum supply current is limited to 0.5 A, which may not be enough for charging some types of tablet. Please use the tablet after testing and evaluating it adequately.

  • When connecting an Android device to the USB-A – Device Charging connector for data communication, make sure that the device satisfies the following requirements.
    Requirements: The version of Android OS is 10 or later with kernel version 4.9.15 or later
    However, Epson does not guarantee normal operation of all Android devices even if they satisfy the requirements. Run some tests before actually using the device.

  • If the printer is connected to a wired network, an iOS tablet connected to the printer via the USB connector can access the network through the Lightning to USB cable. For more details, see "Network Tethering" section of Technical Reference Guide.

© Seiko Epson Corporation 2021. (M00135700  EN)

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