Cleaning the Thermal Head and the Platen Roller

Epson recommends cleaning the thermal head to maintain receipt print quality. We recommend cleaning periodically (about once every 3 months). To clean the thermal head, use a cotton swab moistened with an alcohol solvent (ethanol or isopropyl alcohol).

Depending on the roll paper used, paper dust may stick to the platen roller and the paper may not be fed correctly. To remove the paper dust, clean the platen roller with a cotton swab moistened with water. Turn on the product power only after the water has completely dried.

CAUTION:

• After printing, the thermal head and its surroundings can be very hot. Be careful not to touch it and to let it cool before you clean it.

• Do not damage the thermal head by touching it with your fingers or any hard object.

1. Turn off the printer.



2. Disconnect the AC cable from the power outlet.

3. Open the roll paper cover.



4. Clean the thermal head with a cotton swab moistened with an alcohol solvent (ethanol or isopropyl alcohol), and clean the platen roller with a cotton swab moistened with water.



1. Thermal head

2. Platen roller

5. Connect the AC cable to a power outlet.